Today, we conclude the interview with Dan Heath. In this part 2 of our conversation, we dive into respect and heroics for efforts of individuals who have prevented a team member from having to save the day or come to the rescue when a system fails.
In today's episode, we conclude the conversation with Dan Heath, author of a new book , Upstream.
In this part 2 of the interview, Dan talks about quality of leadership and giving more praise to those leaders who solve for disaster before it happens and reduce the need of heroes to save the day when the system breaks.
If you missed part 1 of the interview with Dan, be sure to go back and check that out. in which we kicked off the with Dan, discussing preventative work over reactive work among teams.
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